NEW AND IMPROVED ONLINE BILL-PAY
Expired credit card information can cause failed recurring credit card payments! Remember to update your my.mckinneytexas.org account when you get a new card.
To pay your bill online, go to my.mckinneytexas.org
Request confidentiality of your information
In our ongoing effort to serve you better, the City of McKinney has upgraded our Utility Billing online payment system. You can still schedule automatic monthly payments or make one-time payments. In addition, the upgraded system offers many new features, including:
- Online requests for new accounts
- Online transfer or cancellation of existing service
- Multiple payment methods, including bank drafts
To get started, go to my.mckinneytexas.org and follow the instructions to set up your new profile. You will need a copy of your current water bill in front of you. If you do not have a current water bill, please call 972-547-7550 between 8 a.m. and 5 p.m. Monday through Friday to get the profile information you need. For your convenience see the step-by-step instructions below.
As usual, all of your information is secure and confidential. For more information about online billing or for help creating your new profile please call 972-547-7550.
Thank you for your patience as we work to serve you better.
Step-by-step instructions to register for recurring credit card payments:
- Access the online payment system
- Click "Citizen Access"
- Click "New User" in the left navigation
- Complete the registration information and click "Submit"
- Go to the confirmation e-mail and click the link
- Login
- Click on the "Manage Accounts" button and "Add Accounts." You must have the information from your last bill in front of you
- Select the action you want - "Pay bill" or "Recurring Payments"