Citizen Survey

2019 Citizen Survey Results

Once again, citizens confirmed that McKinney is an excellent place to live, work and play based on feedback from its most recent citizen survey. The survey results highlighted five major findings from the data, including:

  1. McKinney residents have a great quality of life.
  2. The economy is strong.
  3. Safety is a community priority.
  4. McKinney is an attractive place to live.
  5. McKinney gets top marks for healthcare.

Overall, ratings in McKinney remained stable across the years. Of the 131 items for which comparisons were available, 119 items were rated similarly in 2017 and 2019. Residents’ ratings for the following increased from 2017 to 2019: 

  • Overall built environment.
  • Public places.
  • Shopping opportunities.
  • Cultural, arts and music activities.
  • Recreation centers.
  • The respondent’s assessment of their personal health. 
  • The city’s welcoming citizen involvement.
  • The city’s customer service.
  • Services provided by McKinney.


Additional 2019 Information and Reports


2017 Citizen Survey Results

The 2017 citizen survey confirmed why McKinney is consistently named one of the fastest-growing cities in the country with 91% of respondents who rated the city as an excellent or good place to live. Respondents also gave an overwhelmingly positive rating to several aspects of community quality including McKinney as a place to raise children and to retire, their neighborhood as a place to live, the overall image or reputation of McKinney and its overall appearance.


The Community Livability Report summarizes all the results and key findings of a statistically valid representative sample of residents of the City of McKinney while the Dashboard Report offers a simplified quantitative view of the data, as well as comparison details for each question against national benchmarks. The Technical Appendices details the survey methods, individual response options selected for each question and speaks to the credibility of data and the most granular detail of results. Additional detailed information can be found in the Geographic Crosstabs Report and the results of the online survey.


At the June 19, 2017 City Council Work Session, an independent researcher from NRC gave City Council an overview of the findings with this presentation.


The 2017 citizen survey was part of the National City Survey, a collaborative effort between National Research Center Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to ensure high quality research methods and directly comparable results across the NCS communities.