Payment Extensions & Financial Assistance

Furloughed Worker Assistance

The City of McKinney is offering flexible payment plans to furloughed workers having difficulty paying bills during the continuing federal government shutdown.

Please contact Water Billing at 972-547-7550 or visit the walk-in window for more information. Customers must have identification and proof of furloughed status. If you send us an email, please include “Furloughed worker” in the subject line.

Extra Time To Pay

  • 5-day grace period before a 10% late fee is added (minimum $5).
  • 19-day automatic extension period granted.
    • Calculated from due date.
    • An automated call to the account's main phone number may be received.
    • If payment will be received within the extension period, there is no need to contact us.
  • If you require additional time to pay, a payment plan may be available:
    • Requests must be received prior to extension date.
    • A minimum 50% payment plus $5 fee is required.
    • No disconnection or returned payment in the past six months.
    • Limited to two non-consecutive requests per year.
    • Not available for first bill.


Once Disconnected

  • Entire balance (past due amount, current bill and related fees) must be paid to restore service.
  • Cash, credit card or money order only.
  • Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection.
  • The account remains active and will continue to incur monthly base charges.

If you require financial assistance, you may contact a utility assistance agency:


Utility Assistance Agencies
Community Lifeline972-542-0020
Frisco Family Services972-335-9495
St. Vincent de Paul214-592-0645
Assistance Center of Collin County 972-422-1850