Extra Time To Pay

• 5-day grace period before a 10% late fee is added (minimum $5).
• 19-day automatic extension period granted.
  • Calculated from due date.
  • An automated call to the account’s main phone number may be received.
  • If payment will be received within the extension period, there is no need to contact us.
• If you require additional time to pay, a payment plan may be available:
  • Requests must be received prior to extension date.
  • A minimum 50% payment plus $5 fee is required.
  • No disconnection or returned payment in the past six months.
  • Limited to two non-consecutive requests per year.
  • Not available for first bill.

Once Disconnected

• Entire balance (past due amount, current bill and related fees) must be paid to restore service.
• Cash, credit card or money order only.
• Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection.
• The account remains active and will continue to incur monthly base charges.

If you require financial assistance, you may contact a utility assistance agency: