Extra Time To Pay
- 5-day grace period before a 10% late fee is added (minimum $5)
- 19-day automatic extension period granted
- An automated call to the account's main phone number may be received.
- If payment will be received within the extension period, there is no need to contact us.
- If you require additional time to pay, a payment plan may be available:
- Requests must be received prior to extension date.
- A minimum 50% payment plus $5 fee required
- No disconnection or returned payment in the past six months
- Limited to two non-consecutive requests per year.
Once Disconnected
- Entire balance (past due amount, current bill and related fees) must be paid to restore service.
- Cash, credit card or money order only
- Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection.
- The account remains active and will continue to incur monthly base charges.
If you require financial assistance, you may contact a utility assistance agency:
Community Lifeline | 972-542-0020 |
Frisco Family Services | 972-335-9495 |
St. Vincent de Paul | 214-592-0645 |
First Baptist Caregivers | 972-542-0041 |
Assistance Center of Collin County | 972-422-1850 |
NeedHelpPayingBills.com
|
|