Emergency Water Shutoff

Turning off Your Water

It is important to know where the water shutoff valve is located before an emergency occurs.

Personal Shutoff Valves

Your personal shutoff valve completely turns off water to the house and may be found in one of the following locations:

  • In the crawl space, where the water line enters the home
  • In the garage where the water line enters the wall or ceiling, near the water heater or laundry hookup
  • Outside near the foundation, often protected by a concrete ring or clay pipe.

Can't Find Your Personal Shutoff Valve?
You may want to have a shutoff valve installed if it can't be located or is in need of repair. If you have an emergency and need help shutting off your water at the meter or need help locating your meter, please contact us by email or call 972-547-7360.

Supply Valves 

Supply valves are provided to shutoff service to individual appliances.
(See image for example supply valves.)


City of McKinney Shutoff Valve
Your water meter is located in a concrete or plastic box in the ground, generally in front of your house and near the side property line. The city's shutoff valve is located between the meter and the street and should only be accessed by authorized city staff. 

It is important to keep the box free of plants and roots that can obstruct or hide the meter or damage the service line.

Shutoff Valves