Start / Stop Service

Commercial Services


The City of McKinney bills monthly for water and sewer.

Start Commercial Service Application Form


Fees

  • A deposit equal to 60 days of service or a minimum of $100, refunded when the account is closed
  • $30 service connection fee per meter
  • $20 for same-day service - application must be received by 10 a.m.


What to Expect

  • A confirmation and reference number email for online applications only
  • E-bill enrollment: When a bill generates, the amount and due date are emailed. A paper statement is mailed to accounts not enrolled in paperless billing
  • A welcome email is sent after the start date
  • Water is turned on between 8 a.m. and 5 p.m. Monday - Friday. Please select your start day with this in mind to avoid change or same-day fees. Ensure that all faucets are closed. If a faucet is open, water will flow a few minutes before it is turned off. You will be notified of open lines and need to reschedule the connection. The City of McKinney is not responsible for damages.


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Residential Services


The City of McKinney bills monthly for water and sewer and, if inside city limits, trash and drainage.

Start Residential Service Application Form

Move Residential Service Application Form

  • Transfer your existing active City of McKinney account to a new McKinney address.
  • Only an account holder can request to move service.


Fees

  • $75 regular deposit - refunded after 1 year of prompt payments or when the account closes
  • $30 initiation fee
  • $20 same-day service - application must be submitted by 10 a.m.
  • $75 high-risk deposit (if applicable)
  • $30 transfer fee


Document Requirements

  • Renters: A lease is required before service will be established
    • Upload lease with your application or email your lease to us
    • Must be received at least 1 business day in advance
    • All persons on the lease over 18 must be included as occupants on the application
  • Buyers: We reserve the right to require proof of ownership


Same Day Service

  • Application must be submitted by Submit the completed application by 10 a.m. (including lease agreement, if applicable)
    • Select the first available business day and then call 972-547-7550 to speak to an agent and pay all required fees. Have reference number ready


What to Expect

  • Confirmation and reference number email 
  • E-bill enrollment: When a bill generates, the amount and due date are emailed to you. A paper statement is also mailed to accounts not enrolled in paperless billing.
  • Water is turned on Monday - Friday, as late as 5 p.m. (9 p.m. for same day requests). Please select your start day with this in mind to avoid change or same-day fees. 
  • Ensure that all faucets are closed. If a faucet is open, water will flow a few minutes before it is turned off. You will be notified of open lines and will need to reschedule the connection. The City of McKinney is not responsible for damages.


Changes and Fees

Any change must be emailed by 10 a.m. the business day before the original start date. Include the address and reference number from your original confirmation email. Please do not resubmit a request since the original request may already be scheduled.

  • No charge for the first change if it is received by the deadline above
  • $40 trip fee if the notification is received after the deadline
  • $30 service fee for any additional changes


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Cancel Service - Commercial and Residential


Cancel Service Application Form

  • Only an account holder can request cancellation
  • Water is turned off as early as 7 a.m. Monday - Friday


What to Expect

  • A confirmation and reference number email
  • A farewell email sent after the stop date
  • A final bill generated within 3 weeks, mailed to the forwarding address provided


Changes & Fees

Any changes must be emailed by 10 a.m. the business day before the original stop date. Include the address and reference number from your initial online confirmation email. Please do not resubmit a request as the original request may already be scheduled.

  • No charge for the first change if it is received by the deadline stated above
  • $40 trip fee to restart / stop service if received after the deadline
  • $30 service fee for any additional changes


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Confidentiality Request


Your utility bill account information is considered public record under the Texas Public Information Act. However, a state law (Texas Utilities Code, Subchapter B §182.052) allows residential water customers to request that personal information and any information relating to water usage, billing amounts and payment records be kept confidential. Personal information is defined as your address, telephone number, social security number and driver’s license number.


Request must be submitted through the Confidentiality Request form 


Once the request is received and processed, the City of McKinney will not release confidential information for that customer except to the following individuals in accordance with the Texas Utilities Code:

  • Government officials
  • Consumer reporting agencies
  • Contractors or subcontractors who need the information to do their jobs
  • Utility representatives
  • Individuals for whom the customer has waived confidentiality (must be in writing)


People in these categories will be required to show identification before the information will be released.


If you have already completed a form similar to this one, the City of McKinney requests that you complete this form in order to ensure that we have the most current information on your confidentiality selection.


If you wish to request confidentiality, please complete and return this form. If you have any questions, please call the City of McKinney at 972-547-7550. Information cannot be kept confidential until this completed and signed form is received and processed by the Revenue Collections Department.


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