Payment Methods

Online Payments:Auto-pay enrollment or one-time payments
Credit Cards Accepted
Drop Box:
Drive-thru located at City Hall
210 N. Tennessee St.
M - F, 7:45 a.m. - 5 p.m.
(Closed holidays)
City of McKinney
P.O. Box 8000
McKinney, TX 75070


Payment Extensions

  • 5-day grace period before a 10% late fee is added (minimum $5)
  • 19-day automatic extension period granted
    • Calculated from due date
    • If payment will be received within the extension period, there is no need to contact us
  • If you require additional time to pay, a payment plan may be available:
    • Requests must be received prior to extension date
    • A minimum 50% payment plus $5 fee is required
    • No disconnection or returned payment in the past 6 months
    • Limited to two non-consecutive requests per year
    • Not available for first bill

Once Disconnected

  • Entire balance (past due amount, current bill and related fees) must be paid to restore service
  • Cash, credit card or money order only
  • Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection
  • The account remains active and will continue to incur monthly base charges

If you require financial assistance, you may contact a utility assistance agency: 

$125 City of McKinney Emergency Water Utility Assistance Grant
Community Lifeline972-542-0020
St. Vincent de Paul972-325-6118
Collin County Assistance Center972-422-1850
Other Resources
Frisco Family Services972-335-9495
Allen Community Outreach972-727-9131
Texas Utility Help 

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