Residential Trash Services

McKinney residential trash and recycling service includes a once-a-week fully automated collection service. Each single-family household is provided with one green cart for trash and one blue cart for recyclables.

Service Notice
Due to operational delays, the city's trash and recycling contractor may take up to two days to pick up your collection. They are working to limit these delays. 

If your carts are out by 7 a.m. on your service day and not collected, leave them out. If they haven't been picked up after two days, call Waste Connections at 469-452-8000.

For example: If your trash and recycling day is Monday and it’s not collected by 7 p.m. on Tuesday, call Waste Connections on Wednesday morning.

We've informed HOAs about the two-day collection window and asked that they extend grace.

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Things to KnowAdditional Services


WasteConnect App

Download the app (available in Google Play or Apple App Store) or use the web calendar to find your collection day, set up reminders, schedule bulk item pickup, or find out how to properly dispose of items.

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Find Your Trash Day

To determine your trash and recycling pick-up day, visit our interactive map.  

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Service Guidelines

  • Have your green cart(s) set out and ready for collection by 7 a.m. on your collection day. You may place your carts out as early as 6 p.m. the day prior to pick-up.
  • Place green cart(s) at least three feet apart from other carts, containers, mailboxes, vehicles, utility meters, poles, fences, etc.
  • All trash must be inside the green cart with the lid closed. Items outside of the cart will not be collected.
  • The front of the green cart showing the serial number should be facing the street.
  • All contents should be bagged with the cart lid closed to prevent spillage.
  • An overloaded cart will result in non-collection.
  • Waste Connections sends out different trucks for each type of pick-up. Pick-up service may not be completed until 7 p.m. and may take up to two days. If they haven't been picked up after two days, call Waste Connections at 469-452-8000.
  • Following a storm or strong winds, residents are responsible for returning their carts to their proper positions and returning all contents to the carts prior to pick-up service.

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Missed Pick-up

If your trash, recycling, bulky items, or yard waste are out by 7 a.m. on your day of service and not collected that day, leave them out for collection the following day. If they haven't been picked up after two days, call Waste Connections at 469-452-8000.

If your trash, recycling, bulky items, or yard waste was not out by 7 a.m. and you need to schedule a pick-up you may do so for a fee by calling Waste Connections at 469-452-8000.

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Holiday Schedule

Trash and recycling collection will not be provided on the following holidays (actual holidays, not the federally observed holiday):

  • New Year’s Day - Jan 1*
  • Memorial Day - May 29, 2023
  • Independence Day - Jul 4*
  • Labor Day - Sep 4, 2023
  • Thanksgiving - Nov 23, 2023
  • Christmas - Dec 25*

*Holiday occurs on same calendar day every year.

If a holiday falls on a weekday, that collection day and those following will roll over to the next day of the week. Days prior to a holiday will not be affected.

  • Monday moves to Tuesday
  • Tuesday to Wednesday
  • Wednesday to Thursday
  • Thursday to Friday
  • Friday to Saturday

Contact Waste Connections at 469-452-8000 for questions concerning the holiday collection schedule.

Please Note: Waste Connections may change their call center operating hours during a holiday. Please contact them to verify holiday hours.

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Start or Stop Service

Trash and recycling services are established as a package along with water and sewer. Contact the Water Billing Department to establish or change your services.

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Cart Orders

Additional Carts

  • Additional cart orders are scheduled for delivery within 1 - 2 business days.
  • A confirmation email will be sent with scheduled delivery information. Please check junk or spam folders. If you do not receive an email, delivery was not scheduled, and you must resubmit the request.
  • Fees apply to add additional carts.

Damaged Carts & Extra Cart Removal

  • Requests must be scheduled for the day after your next trash collection day.
  • Next-business-day requests must be submitted prior to 12 p.m. (noon) on trash collection day.
  • A confirmation email will be sent with scheduled removal information. Please check junk or spam folders. If you do not receive an email, removal was not scheduled, and you must resubmit the request.
  • All carts must be empty and placed curbside by 7 a.m. on the scheduled date. If a cart is not left out or is not empty, a new request must be submitted and a $25 missed appointment fee will be assessed.
  • Damaged carts are replaced at no charge if the damage is due to normal wear and tear. If carts are damaged due to negligence, such as fire or abuse, a $75 fee is collected per cart.

Submit a Request

  • Fill out the online Cart Order Form to add or remove an extra cart or report a damaged or missing cart.
  • Any requests for the next business day must be submitted before 12 p.m. (noon) on your trash collection day.
  • Water accounts must be current before cart orders can be processed.

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Bulky Item Pick-up

Residents can request a bulky item collection up to 12 times a year at no additional cost.

*Residential rentals are considered commercial property. Landlords / property owners cannot request bulky item pick-up for rental property.

Here’s what to do: 
Bulky items are picked up by appointment only and must be requested before 12 p.m. the business day prior to your collection day. 

To request a Bulky Item Pick-up residential account holders can either:

  • Use the Waste Connect Wizard, or
  • Download the Waste Connect App to a mobile device (Google Play or Apple)

*Residential rentals are considered commercial property. Landlords / property owners cannot request bulky item pick-up for rental property.

Guidelines:

  • Bulky items are any large items that do not fit in your green trash cart.
  • Extra trash bags are not included in Bulky Item Pick-up.
  • A disposal fee will be charged for an excessive amount of bulky items.
  • A disposal fee will be charged after the 12th scheduled bulky item collection in a calendar year.
  • Bulky items should fit into an area that is equal to or less than 3.5 feet tall by 3 feet deep by 9 feet long or may include two large household pieces.
    For example:
    • Mattresses (compressible items)
    • Household furniture (such as a sofa and a loveseat)
    • Household equipment (such as a washer and dryer)
    • Empty water heaters
    • Refrigerators, freezers and air conditioners
      (These items will not be collected by Waste Connections unless proof of freon evacuation is submitted and verified prior to collection date. The NTMWD Regional Disposal Facility will take these items without an evacuation certificate.)

Acceptable items:

  • Floor covering / carpet (cannot exceed 16 square feet)
  • Glass or mirror (cannot exceed 4 feet in any dimension)
  • Mattresses
  • Packaging material (no Styrofoam)
  • Furniture
  • Grills (no propane tanks)
  • Lawn furniture
  • Lawn mowers (drained of fluids)
  • Bicycles
  • Home exercise equipment

Restricted items*:

  • Materials resulting from construction, demolition or remodeling projects
  • Treated wood or fence panels
  • Pallets
  • Dead animals
  • Household Hazardous Waste (HHW)
  • Automotive parts
  • Trash bags(regardless of contents)
  • Bagged yard waste, brush or limbs
  • Ammunition
  • Tires

*Some restricted items and excessive quantities may be scheduled for pick-up for a fee through Waste Connections at 469-452-8000.

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Medication Disposal

Do NOT flush or pour unwanted, unused or expired medications, prescriptions or over-the-counter drugs down the drain. 

Why Should You Care?

  • Flushed medications can get into our lakes, rivers and streams.
  • Research shows continuous exposure to low levels of medications alters the behavior and physiology of fish and aquatic organisms.
  • Pharmaceuticals enter our wastewater from a variety of sources, including the flushing of unused medications.
  • Medicines that are stored for a long period in home cabinets are highly susceptible to diversion, misuse and abuse. Studies show a majority of abused prescription drugs are obtained from family and friends, including from the home medicine cabinet.
  • Long-term exposure to low levels of medications, especially antibiotics, might result in drug-resistant microbes and bacteria.

Options for Disposal*

  • The Police Department hosts a Drug Take-Back event twice a year, usually in April and September. 
  • Visit the Drug Enforcement Agency website and enter your zip code for a nearby collection location.
  • Medical City McKinney, 4500 Medical Center Dr., offers a DEA-compliant drug take-back receptacle in the emergency room lobby. 
  • Walgreens Pharmacy has a secure take-back receptacle located near the customer counter in the pharmacy section of the store located at 1651 W. University Dr.

*Sharps are not considered medication; find out how to properly dispose of sharps.

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Drop-off Disposal

If you would like to drop-off items for disposal yourself, there are six different locations in the metroplex that accept drop-offs. 

Know Before You Go

  • Acceptable waste delivered by residents to North Texas Municipal Water District (NTMWD) facilities.
  • A valid Texas driver’s license and a City of McKinney water bill dated from within 30-days is required. The address on your driver’s license must match the address on your water bill.
  • The first two visits per household per month are provided at no cost to the resident.
  • Trucks or trailers that access roads leading to the landfill or transfer station must possess a tarp or cover to conceal the debris. The landfill or transfer station will not permit anyone to enter unless this requirement is met.
  • Residents using a dump trailer of any length, stake bed truck or box truck must pay for disposal services.

Drop-off Locations and Hours

Yard waste can only be dropped off at the Custer Transfer Station. Residents will be required to show a utility bill dated within 30 days from their respective municipality at the glass window to confirm residency.

Custer Road Transfer Station (CTS)
9901 Custer Rd.
Plano, TX 75025
(Entrance on Ridgeview Drive)

972-727-6341

Monday - Saturday, 8 a.m. to 4:30 p.m.

Regional Disposal Facility (RDF; landfill)
3820 Sam Rayburn Hwy. (North Hwy. 121)
Melissa, TX 75454

469-626-4452

Monday - Friday, 8 a.m. to 5 p.m.
Saturday, 8 a.m. to 3 p.m.

Parkway Transfer Station
4030 W. Plano Pkwy.
Plano, TX 75093

972-596-8709

Lookout Drive Transfer Station
1601 E. Lookout Dr.
Richardson, TX 75082

972-234-3247

Acceptable Items Delivered by Residents

  • Mattresses
  • Food waste
  • Packaging material
  • Furniture
  • Grills (no propane tanks)
  • Lawn furniture
  • Lawn mowers (must be drained)
  • Bicycles

Questions? Contact individual Drop-off location.

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Code Compliance

The McKinney City Council adopted ordinances on Solid Waste to establish standards and regulations for commercial and residential customer services. The Ordinances also help to reduce litter, protect our waterways, help to maintain property values and protect the health and welfare of our community. 

The Solid Waste Ordinances provides allowances for enforcement measures to be taken for non-compliance.

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