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One free change request will be accepted and must be received 24 hours in advance of the requested service start / cancel date.
The most common example of a leak is a leaking or running toilet - if you have to jiggle the handle to stop the toilet from running, for example. A toilet may leak intermittently and/or silently and may not be detected by the leak indicator. To check for less-noticeable toilet leaks, put a few drops of colored liquid in the tank and wait 30-60 minutes. If tinted water appears in the bowl, you have a leak. We encourage you to make necessary repairs so as not to waste water and money. Also see the Water Use Page .
If the new mailing address will be the same as the service address, you may also call our office to make the change.
To change your name on the account, we will need a copy of your driver’s license showing the name change, the marriage license, or the divorce decree. You can submit the information in a number of ways.