Why can’t I upload my required resubmittal files?

First, try the following:

  • Open the record from the Dashboard or My Work.
  • Select Attachments on the horizontal menu below the light blue Summary display.
  • For new files, select the correct file type from the drop-down on the blue card, then hit the card to upload a file from your computer.
  • To resubmit a file, hit the Resubmit button on the existing file card, then upload the file from your computer.
  • After uploading all the required files, scroll to the bottom of the screen and hit Submit.
  • Confirm your submittal in the pop-up window. 

If you are still having issues, please follow the steps below:

  • Confirm that you are a contact on the record. 
    • If not, please make sure the new contact is registered in CSS, then call or email us. A current, verified contact must be the one to request the change.
  • Confirm that all your reviews are complete and that staff is ready for you to resubmit. You should have received an email letting you know that revisions were necessary, but you can also navigate to the Reviews button on your record to see if all the departments have finished their review. **Please note that comments on Plat cases are not sent until after the case has gone to a public meeting.**
  • If none of the above works, please call or email the person listed in the Assigned To on your Summary screen.

Show All Answers

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