FAQs • McKinney, TX • CivicEngage

How can I get a copy of a fire report?: You may obtain a copy of a fire report by filing an open records request. You may file the request in person at 222 N. Tennessee Street, fax the request to 972-547-7617 or via email. Office hours are 8 a.m. to 5 p.m., Monday - Friday.

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Fire

1. How can I get a copy of a fire report?: You may obtain a copy of a fire report by filing an open records request. You may file the request in person at 222 N. Tennessee Street, fax the request to 972-547-7617 or via email. Office hours are 8 a.m. to 5 p.m., Monday - Friday.

2. How can I get a copy of an EMS (ambulance) report?

To obtain a copy of an EMS report, the actual patient, legal guardian or individual having power of attorney must contact the Fire Administration Office. If you are not the individual listed on the report being requested, you must have a properly executed medical records authorization form. Valid identification must be presented to the Fire Administration Office.

For additional information, please call 972-547-2850, email the Fire Department or visit the Fire Administration Offices at 2200 Taylor Burk Dr. Office hours are 8 a.m. to 5 p.m., Monday through Friday.

3. How do I pay my ambulance (EMS) bill?

You can pay your ambulance bill using the City of McKinney Ambulance Payment Portal.

4. Who do I contact with questions regarding an ambulance (EMS) bill?: The city's third-party billing company is Change Healthcare. On the Change Healthcare website, you can update your insurance or address, view your account or send a message to the billing office. You can also call them from 7 a.m. to 6 p.m. Monday through Friday at 855-626-9660.

5. How can I schedule the use of a community room?

We have two community rooms available for public use. To schedule a community room, please review the usage policy, complete the room use contract (fillable DOC) and return via fax to 972-547-2858 or as an attachment to [email protected].

Fire Station 5, at 660 Virginia Parkway, has a community room that seats up to 25 people with tables and chairs.
Fire Station 7, at 861 S. Independence Pkwy., has a community room that seats up to 50 people with tables and chairs.

A $100 deposit is required and will be returned after your event provided no damage has been done to the room or contents. The $100 deposit may be made when you pick up the room key from Fire Administration, located at 2200 Taylor Burk Dr. For additional information, email [email protected] or call 972-547-2850.

6. Can I have a birthday party at a fire station?: No. birthday parties are not allowed at the fire stations. We would be happy to assist you with scheduling a tour before or after a party by emailing Fire and Life Safety or calling 972-547-2893.

7. How do I request a tour?: Fire station tours can be arranged by completing the Public Appearance / Community Outreach Request form.

8. How can I request a McTown Klownz show?: You can request a clown show by contacting the Fire and Life Safety Division at 972-547-2850 or by emailing [email protected].

9. Can I get a fire engine to visit my child's school?: Fire engine visits can be arranged through a school district employee, either from an administrator or a teacher.

10. Will the Fire Department accept torn or tattered flags?: There are depositories at all fire stations and fire administration locations for torn or tattered flags. Fire Stations location Map

11. Where can I get my blood pressure checked?

You blood pressure can be checked free of charge at any of the McKinney Fire Department locations. There is a blood pressure machine in the lobby of Central Fire Station located at 301 North McDonald Street, as well.

Fire Stations Location Map

12. Can I take CPR and first aid lessons at the Fire Department?: Currently, the McKinney Fire Department is not offering CPR or first aid lessons due to budget restrictions. Please contact your local Red Cross for this training.

13. Can I buy trash or recycle bags at the fire stations?: No, trash and recycle bags are not available from the city.

14. Where can I get a free smoke alarm?: The McKinney Fire Department no longer provides free smoke alarms, but other organizations do. Learn more about smoke alarms.

15. How do I schedule an inspection for a foster home?: Inspections for foster homes can be scheduled by contacting the Fire Marshal’s Office at 972-547-2850 or by emailing [email protected].

16. How do I make a complaint about a fire hazard?: Fire hazard complaints can be made to our Fire Marshal’s Office by email or by calling 972-547-2850.

17. How can I relay a compliment or complaint concerning the Fire Department?: Compliments or complaints can be directed to the Fire Administration Office at 972-547-2850 or visit our offices at 2200 Taylor Burk Dr., from 8 a.m. to 5 p.m., Monday through Friday.