How do I change the start / cancel date of my service?

Any change must be emailed to the Water Billing department by 10 a.m. the business day before the original start / stop date. Include the address and reference number from your original confirmation email. Please do not resubmit a request since the original request may already be scheduled. 

  • No charge for the first change if it is received by the deadline above.
  • $50 trip fee if the notification is received after the deadline.
  • $30 service fee for any additional change.

Show All Answers

1. Why is my bill so high?
2. What are some common leaks and how can I check for them?
3. How do I know if I have a leak?
4. How do I read my meter and calculate my usage?
5. Why is my usage the same as last month? Do you estimate readings?
6. Why is my water pressure low?
7. Do you offer paperless billing?
8. Do you offer autopay?
9. How do I add someone to my account?
10. How do I change the name on my account after marriage or divorce?
11. How do I change my mailing address?
12. How do I change the start / cancel date of my service?
13. Did you receive my request for New / Move / Cancel Service?
14. Why did I receive a bill after I moved?
15. Can I change my bill due date?
16. How can I avoid late fees or disconnects?
17. What happens to my deposit refund?
18. Do you offer any discounts?
19. Who do I call if I have a trash-related issue or question?