Show All Answers

1. When I'm trying to apply in CSS, it says the address was not located.

Please try removing any pre- or post-directions on the address. For example, instead of 211 N. Tennessee St., try entering 211 Tennessee. You can also navigate to the property on the map and manually select it, rather than typing in the address.

2. Why can’t I see my permit in CSS?

There are a few reasons this can happen:

• If you are not a contact on the record, you will not be able to see all the details. Please register in CSS, then have the main contact on the permit call or email us to have you added.
• Make sure you are using an HTML-enabled browser, such as Chrome or Edge.
• If the permit is considered inactive by the system, it may require changing some filters. On the My Work > My Permits page, change the drop-down “Last 1 Year” to “Specified Date Range”. Select a larger date range (we suggest using your application date as the start date) to see your permit.

Please call us at 972-547-7400 if you are still experiencing issues.

3. My contractor / engineer / project manager has changed. How do I update the contacts?

Any new contacts after the initial application must be added by City of McKinney staff. First, make sure the new contact is registered in CSS, then call  972-547-7400 or email [email protected]. A current, verified contact must be the one to request the change.

4. How do I see the reason my inspection failed in CSS?

Please try the following:

• Click on the permit from your active bucket.
• Click on your permit again to open the details page.
• Click inspections in the bottom row of tabs to find the one that did not pass.
• Click the checklist tab and you will see the reason.

5. I can’t call or schedule my inspection in CSS; it says the permit is not attached or can’t process due to business prerequisites.

Usually, this happens when you try to schedule an inspection without completing other required inspections (must be scheduled and approved before this inspection). Please call us at 972-547-7400 to confirm.

6. I can’t see the invoice to pay it in CSS.

There are a few reasons this can happen:

• You are not listed as a billing contact on the permit. 
• The permit fee has not been completed and invoiced. 

Please call 972-547-7400 to confirm.

7. I can see I have a fee to pay, but the system won’t let me add it to my cart.

Please make sure after you log into CSS that you select Dashboard and scroll down to the bottom right-hand section that says Invoices. Click Add to Cart if it shows fees due. You can also access your invoices by navigating to My Work > My Invoices.

8. How do I upload a document / revision after I have submitted my application?

• Open the record from the Dashboard or My Work.
• Select Attachments on the horizontal menu below the light blue Summary display.
• For new files, select the correct file type from the drop-down on the blue card, then select the card to upload a file from your computer.
• To resubmit a file, select the Resubmit button on the existing file card, then upload the file from your computer.
• After uploading all the required files, scroll to the bottom of the screen and hit Submit.
• Confirm your submittal in the pop-up window. 

9. Why can’t I upload my required resubmittal files?

First, try the following:

• Open the record from the Dashboard or My Work.
• Select Attachments on the horizontal menu below the light blue Summary display.
• For new files, select the correct file type from the drop-down on the blue card, then hit the card to upload a file from your computer.
• To resubmit a file, hit the Resubmit button on the existing file card, then upload the file from your computer.
• After uploading all the required files, scroll to the bottom of the screen and hit Submit.
• Confirm your submittal in the pop-up window. 

If you are still having issues, please follow the steps below:

• Confirm that you are a contact on the record. 
  • If not, please make sure the new contact is registered in CSS, then call or email us. A current, verified contact must be the one to request the change.
• Confirm that all your reviews are complete and that staff is ready for you to resubmit. You should have received an email letting you know that revisions were necessary, but you can also navigate to the Reviews button on your record to see if all the departments have finished their review. **Please note that comments on Plat cases are not sent until after the case has gone to a public meeting.**
• If none of the above works, please call or email the person listed in the Assigned To on your Summary screen.

10. The foundation repair we completed is final. How do I close out my permit?

Now that permits have gone online, you can upload the foundation letters to the permit and email [email protected] when that has been done. We will then mark the permits completed. 

11. How do I get my subcontractors registered to work in the City of McKinney in CSS?

First, make sure the master license-holder has an active CSS account in their name. Once they have an account, email a copy of their state license, driver’s license, and the email address on their account to [email protected]. **Please note: A State Electrical Contractor license must also be sent in with Master Electrician licenses.**