General - What is CSS?

CSS stands for Citizen Self Service portal, and is part of our new land management software system that allows applications, payments, and requests to be made online.

Learn more and access the portal

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1. General - What is CSS?
2. General - What is eReview?
3. General - What’s the difference between CSS and eReview?
4. General - How do I register in CSS?
5. General - Why can't I find my address when I search for it?
6. General - How will I know what plans to upload for review?
7. General - How do I know when I need to make a payment?
8. General - Do you have any videos to help me through the process?
9. General - Why can’t I add the owner / co-applicant / etc. as another contact in CSS?
10. General - How do I pay my fees?
11. General - I’m the owner / co-applicant / etc. Why can’t I see any invoices for my submittals?
12. General - How can I print my permit?
13. General - Can I use any web browser with CSS and eReview?
14. General - How will I know if the permit I am applying for is within the city limits, the ETJ or outside?
15. General - CSS says my account has been locked out because I entered the wrong password.  What do I do?
16. General - How do I know what staff member is conducting my plan review?
17. General - How do I know that the plans I uploaded to eReview were received?
18. General - How do I add additional contacts to my permit or plan?
19. Building Inspections - After I send in my application, make a payment and receive an inspection, will I receive a confirmation email? 
20. Building Inspections - Why do I have to register to get a garage sale permit? 
21. Building Inspections - My trade contractors have changed; how do I change them on my permit? 
22. Building Inspections - How do I cancel a Building Inspection through CSS?
23. Building Inspections - How do I cancel a Building Inspection through the IVR phone system?
24. Building Inspections - How do I request a Certificate of Occupancy inspection?
25. Code Services - I am completing a temporary health permit application; where do I put the name of my event
26. Code Services - For a health permit submittal, how do I upload my Certificate of Occupancy, floor plans, certified food manager and other required documents?
27. Engineering - I applied for the wrong Engineering Permit in CSS. What do I do?
28. Engineering - How do I schedule my pre-construction meeting with the Engineering Department?
29. Engineering - How do I request Engineering Construction Inspections?
30. Planning - How do I access my revisions for my Planning Case Submittals?
31. Planning - Is there a way to see the Case Manager for my planning submittal?
32. Planning - What does Hold status mean for a Planning Case?
33. Planning - When will I get my planning submittal comments back?
34. Planning - How do I know if my planning submittal was approved?
35. Planning - How do I schedule a pre-development meeting with the Planning Department?
36. Planning - How do I file a plat?