Please try removing any pre- or post-directions on the address. For example, instead of 211 N. Tennessee St., try entering 211 Tennessee. You can also navigate to the property on the map and manually select it, rather than typing in the address.
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There are a few reasons this can happen:
Please call us at 972-547-7400 if you are still experiencing issues.
Any new contacts after the initial application must be added by City of McKinney staff. First, make sure the new contact is registered in CSS, then call 972-547-7400 or email [email protected]. A current, verified contact must be the one to request the change.
Please try the following:
Usually, this happens when you try to schedule an inspection without completing other required inspections (must be scheduled and approved before this inspection). Please call us at 972-547-7400 to confirm.
Please call 972-547-7400 to confirm.
Please make sure after you log into CSS that you select Dashboard and scroll down to the bottom right-hand section that says Invoices. Click Add to Cart if it shows fees due. You can also access your invoices by navigating to My Work > My Invoices.
Now that permits have gone online, you can upload the foundation letters to the permit and email [email protected] when that has been done. We will then mark the permits completed.
First, make sure the master license-holder has an active CSS account in their name. Once they have an account, email a copy of their state license, driver’s license, and the email address on their account to [email protected]. **Please note: A State Electrical Contractor license must also be sent in with Master Electrician licenses.**