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2. Are you having issues watching McKinney TV?

   If so, please provide as much information as possible below. The more information you provide, the higher the likelihood we can quickly resolve the issue.

4. First Name
5. Last Name
7. Email Address
8. Phone Number
10. On what date did you experience issues?*
    On what date did you experience issues?
12. If the issue happened on multiple consecutive dates, please give us the date span.
    If the issue happened on multiple consecutive dates, please give us the date span. Start Date

    —

    If the issue happened on multiple consecutive dates, please give us the date span. End Date
14. At what time did the issue occur?
    At what time did the issue occur?
16. If the issue happened over a time span, please choose the beginning and end time.
    If the issue happened over a time span, please choose the beginning and end time. Start Time

    —

    If the issue happened over a time span, please choose the beginning and end time. End Time
18. What issues are you experiencing?*

    For example, no sound, no picture, etc.

20. How are you trying to watch McKinney TV?*

    1. Spectrum Cable
    2. AT&T Uverse
    3. McKinneyTexas.org live stream

    Choose all that apply.

22. If you are watching online, what internet service provider are you using?
24. What type of device are you using to access the live stream?

    1. Windows laptop
    2. Windows desktop
    3. Apple laptop
    4. Apple desktop
    5. Apple mobile device
    6. Android mobile device
    7. Other mobile device

    Choose all that apply.

25. Please describe the other mobile device.
27. What web browser are you using?

    1. Google Chrome
    2. Internet Explorer
    3. Firefox
    4. Safari
    5. Edge
    6. Other

    Check all the browsers you have tried.

28. Other Browser
30. If you are watching on a mobile device, are you using Wi-Fi or internet from your mobile plan?
Leave This Blank:


32. 1. Receive an email copy of this form.
33. Email address

    This field is not part of the form submission.

34. Submit

* indicates a required field