Form Center

By signing in or creating an account, some fields will auto-populate with your information and your submitted forms will be saved and accessible to you.

Transit Services Title VI Complaint Form

  1. Transit Services Complaint Procedure

    A.    Overview

    Any person who believes they have faced unequal treatment or discrimination as to the receipt of Transit Services benefits and/or services based on their race, color, national origin, or limited English proficiency has the right to file a written complaint under Title VI of the Civil Rights Act, or a written complaint regarding disability under Title II of the Americans with Disabilities Act (ADA). Alternatively, Title VI complaints can be filed with the Federal Transit Administration online at:

    In the further alternative, Title VI complaints can be filed with the Federal Transit Administration at the following address:

    Federal Transit Administration
    Office of Civil Rights
    Attention: Complaint Team
    East Building, 5th Floor – TCR
    1200 New Jersey Avenue, SE
    Washington, DC 20590

    Complaints based on Transit Services protections afforded under other civil rights statutes, such as religion, sex, sexual orientation, gender identity, age, etc. may be filed at: or by calling Human Resources at 972-547-7560 or emailing

    Complaints based on Transit Services protections afforded with disability may be filed at: 

    ADA Coordinator
    Development Services
    221 N. Tennessee St.
    McKinney, Texas 75069.

    Or email: or call 972-547-2694.

    B.    Procedures


    The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1987, and the Americans with Disabilities Act of 1990, relating to any Transit Services program or activity administered by the City as well as to City’s sub-recipients, consultants, and contractors. Intimidation or retaliation of any kind is prohibited by law.

    The procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination related to Transit Services. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and the Title VI Coordinator may be utilized for resolution.

    City of McKinney - Title VI Civil Rights Act

    1. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited by nondiscrimination requirements related to Transit Services may file a written complaint with the City of McKinney City Manager’s Office. A formal written complaint must be filed within 180 calendar days of the alleged occurrence. The City will not officially act or respond to complaints made verbally.
    2. Upon receipt of the written complaint, the City Manager or Designee will determine its jurisdiction, acceptability, need for additional information, and investigative merit of the complaint.
    3. If the complaint is against a sub-recipient, consultant, or contractor under contract for Transit Services with the City, the appropriate department and/or agency shall be notified of the complaint within 15 calendar days.
    4. Once the City Manager or Designee decides the course of action for the complaint related to Transit Services, the complainant and the respondent will be notified in writing of such determination within five calendar days of receipt of complaint. The complaint will be logged into the records and the basis for the allegation related to Transit Services identified including race, color, national origin, handicap/disability, age or sex.
    5. The appropriate City staff will provide the respondent with the opportunity to respond in writing to the Transit Services related allegations made by the complainant. The respondent will have 10 calendar days from receipt of notification to furnish a response to the Transit Services related allegations.
    6. Within 90 days of receipt of the complaint, the City Manager’s Office will prepare a written investigative report. The report shall include a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition.
    7. The investigative report and findings of the complaint shall be reviewed by City Legal Counsel. Counsel may discuss the report and recommendations with program area liaisons or other appropriate departmental staff.
    8. The recommendation shall be reviewed by the City Manager’s Office. The report will be modified as needed and made final for its release to the parties.
    9. Once the investigative report and finding becomes final, the complainant and respondent shall receive a copy of the investigative report and will be notified of their appeal rights. Briefings will be scheduled with each party within 15 days of their receipt of the investigative report.
    10. A copy of the complaint and the City’s investigation report will be issued to the appropriate oversight agency within 90 calendar days of the receipt of the complaint.
    11. Both the complainant and respondent shall be advised of their rights to appeal the City’s decision to the appropriate federal oversight agency. The complainant has 180 days after the City’s final resolution to appeal. Unless new facts not previously considered come to light, reconsideration (appeal) of the final determination by the City will not be available.


    The City of McKinney’s Title VI Complaint Procedure regarding discrimination in Transit Services related facilities, programs, and activities is made available in the following locations:

    • Agency website []
    • McKinney City Hall Public Areas
  2. Accessible Format Requirements
  3. Are you filling out this form on your own behalf?
  4. I believe the discrimination experience was based on:
  5. Leave This Blank:

  6. This field is not part of the form submission.