Any person who believes they have faced unequal treatment or discrimination as to the receipt of Transit Services benefits and/or services based on their race, color, national origin, or limited English proficiency has the right to file a written complaint under Title VI of the Civil Rights Act, or a written complaint regarding disability under Title II of the Americans with Disabilities Act (ADA). Alternatively, Title VI complaints can be filed with the Federal Transit Administration online at:https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta.
In the further alternative, Title VI complaints can be filed with the Federal Transit Administration at the following address:
Federal Transit AdministrationOffice of Civil RightsAttention: Complaint TeamEast Building, 5th Floor – TCR1200 New Jersey Avenue, SEWashington, DC 20590
Complaints based on Transit Services protections afforded under other civil rights statutes, such as religion, sex, sexual orientation, gender identity, age, etc. may be filed at: https://www.mckinneytexas.org/155/Housing-Community-Development or by calling Human Resources at 972-547-7560 or emailing CollinCountyTransit@McKinneyTexas.org.
Complaints based on Transit Services protections afforded with disability may be filed at:
ADA CoordinatorDevelopment Services221 N. Tennessee St.McKinney, Texas 75069.
Or email: Contact-ADAcompliance@McKinneyTexas.org or call 972-547-2694.
The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1987, and the Americans with Disabilities Act of 1990, relating to any Transit Services program or activity administered by the City as well as to City’s sub-recipients, consultants, and contractors. Intimidation or retaliation of any kind is prohibited by law.
The procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination related to Transit Services. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and the Title VI Coordinator may be utilized for resolution.
The City of McKinney’s Title VI Complaint Procedure regarding discrimination in Transit Services related facilities, programs, and activities is made available in the following locations:
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